Subject and Keywords:
Specialization of enterprises in distribution networks realizing processes connected with adaptation of product to specific customer requirements, causes a growing complexity of manufacturing and logistic processes. That is why it is essential for selected enterprises to take over risks associated with co-ordination of processes in so complex systems. The study presented in the article concerns the integrator model in the distribution network which is a prevailing model in the metallurgic products distribution sector. The efficiency of the integrator was examined by means of the the customer satisfaction index (CSI).