Subject and Keywords:
Because of rapidly changing customer requirements, current company-focused measures to enhance flexibility at the supply chain level are not sufficient. Therefore, flexible supply chain performance is essential for firms aiming to fulfill service level agreements despite increasing complexity, shorter delivery times, and dynamic market demands. Therefore, we suggest implementing flexibility-enhancing measures within and between supply chain entities that address the particular supply chain type and its flexibility requirements. Towards this end, flexibility management must be considered as a holistic management approach. This paper presents conceptual framework that helps to identify company-internal flexibility drivers to support flexible supply chain performance.