Title:

Advantages of collaborative approach in customer service management

Creator:

Wierzbiński, Bogdan ; Surmacz, Tomasz

Subject and Keywords:

collaboration ; integration ; customer service ; SCM

Abstract:

Supply chain management (SCM) is a very popular development area among companies. Collaboration approach creates significant benefits. The paper deals with issues of collaboration of SME supply chains. It present results of research of firms from Podkarpackie province. It seems that entrepreneurs can understand the logic of inegration behavior and they try to implement it although there are a lot of obstacles. The outcome of such an approach can be an improvement of customer service and better utilization of resources.

Publisher:

Publishing House of Poznan University of Technology

Place of publication:

Poznań

Object type:

artykuł

Identifier:

e-ISSN 2083-4950 ; p-ISSN 2083-4942

Language:

eng

Relation:

Wydział Inżynierii Zarządzania ; Politechnika Poznańska ; Strona czasopisma

Rights Management:

Politechnika Poznańska

Publication date:

2012

Format:

pp. 115-126

Rights:

wszystkie prawa zastrzeżone

Access rights:

dla wszystkich w zakresie dozwolonego użytku

Rights holder:

Politechnika Poznańska

Digital object format:

application/pdf